Purchase conditions

Terms and conditions of purchase of SOLBI MURAL, SL

 This agreement governs the terms and conditions of purchase of the products offered on this website by SOLBI MURAL, SL

The CLIENT, after completing the registration process and purchasing one of our products, accepts and expressly submits to the conditions detailed below, as well as the conditions of access to our page and its privacy policy, accessible through the links "Legal terms" "Purchase conditions" and "Cookies policy"

The client acknowledges having sufficient legal capacity to be bound by contract

1. HOW TO BUY.

The terms and conditions listed below are valid for all orders delivered in the Peninsula, Balearic Islands, Canary Islands. For other places of delivery, the client must previously contact SOLBI MURAL, SL at the email: ventas@muralsrd.es

SOLBI MURAL, SL will inform you about rates and delivery conditions.

Once your order is completed, you will receive an email confirming receipt of the order and an email confirming the purchase and shipment of the material.

2. PRICES

In return for the products purchased, the customer expressly agrees to pay SOLBI MURAL, SL, the amount indicated, at the time of purchase, in the report established on the website, corresponding to the chosen product

All advertised prices are without taxes (Without VAT). SOLBI MURAL, SL, can unilaterally modify the prices of its products and decide which products will be sold on its website.

The shipping costs are:

 For the Peninsula: 4.55 euros without VAT // free shipping on orders from 248 euros without VAT

For Peninsula, delivery less 24H: 10.74 euros without VAT

For the Balearic Islands: 7.44 euros without VAT // free shipping on orders from 500 euros without VAT

For the Canary Islands: 19.01 euros without VAT // free shipping on orders over 500 euros without VAT

Ceuta and Melilla and OTHER COUNTRIES consult by email.

3. FORM OF PAYMENT

By Bank transfer:

On our account:

Code IBAN

ES55 0081 0441 3600 0113 9821

Code BIC

BSABESBBXXX

Bank

BANCO DE SABADELL, S.A.

An order is not considered paid until the full amount of payment has been received in our bank account. You have 7 business days from the completion of your order to make the payment, after which the order in question will be considered canceled.

To process the correspondence in a more agile way and to compare the information provided by our bank more quickly, we ask that you send us by email, the proof of the transfer to sales@muralsrd.es

Remember that you must make the payment in EUROS and that all possible bank fees are at your expense, by choosing this payment method

BY PAYPAL:

  Payment for your purchase is made at the time of order confirmation with a debit card with all the guarantees and security offered by our associated portal "PAYPAL"

Credit / debit card payment

 If you choose to pay by card, your order cannot be taken into account and will not be processed until the payment has been authorized by your bank or savings bank. Online payment by credit card is made securely through an encrypted channel.

For security reasons, Solbi-Mural verifies all orders paid by bank card.

In addition, for any order whose amount is higher than a scale set by Solbi-Mural, you will be asked for an identity document and proof of address that you must send us by fax or email that are indicated in a timely manner. We apologize for any inconvenience this procedure may cause you. These security measures are reliable proof of our willingness to protect our clients against possible bank fraud.

This service does not have any surcharge on the total amount of your purchase.

4. PRODUCTS AND AVAILABILITY

 SOLBI MURAL, SL cannot guarantee the availability at all times of the products offered on its website. In the event that the product purchased by the user is out of stock, they will have the opportunity to choose another or request a refund of the amount paid.

All the photos of our products published on our website are exclusively indicative, in order to facilitate the identification and description of the user.

5. SHIPPING FORM, POSTAGE AND DELIVERY PERIOD

Shipping costs:

 For Peninsula: 4.55 euros without VAT // free shipping on orders from 248 euros without VAT

For Peninsula, delivery less 24H: 10.74 euros without VAT

For the Balearic Islands: 7.44 euros without VAT // free shipping on orders from 500 euros without VAT

For the Canary Islands: 19.01 euros without VAT // free shipping on orders from 500 euros without VAT

SOLBI-MURAL, SL, is committed to deliveries in 24 hours preferably in the morning, for orders passed in the morning before 3:00 p.m. and deliveries in the Peninsula.

Delivery will be made on the date indicated in the purchase confirmation. In case the date is not specified, the delivery period will not exceed in any case 7 days from the order confirmation date. There will be no delivery on Saturdays, Sundays and holidays.

 SOLBI-MURAL, SL is not responsible for any delay, mishap due to an internal problem of the transport agency.

  The client must facilitate the delivery of the purchased material, and must notify SOLBI MURAL, SL of the time slots for the delivery of the purchase, as well as the address and a telephone number.

  If for any reason we cannot respect the delivery date, we will notify you.

 If the shipment is received in poor condition, it must be indicated on the carrier's delivery note. No claim will be accepted if it does not indicate any incident on the delivery note, unless it is due to the quality of the product, in breach of the characteristics of the same that appear in the technical sheet. Request it if you have not been able to download it from the website.

We inform you that on non-working days due to national or regional holidays in the Region of Murcia, shipments of orders made in the online store will be made on the next business day. These holidays are:

Friday, January 1, 2021

Wednesday 6 January 2021

Friday March 19, 2021

Thursday, April 1, 2021

Friday, April 2, 2021

Tuesday, April 6, 2021

Wednesday June 9, 2021

Tuesday, September 14, 2021

Tuesday, October 12, 2021

Monday, November 1, 2021

Monday, December 6, 2021

Wednesday, December 8, 2021

Friday, December 24, 2021

Friday, December 31, 2021

Closed for holidays from August 14 to 22, 2021, both included. Orders placed during these dates will begin to be served in strict order of arrival as of August 23.

6. INVOICES

 An invoice will be sent to you later by email. The customer is responsible for confirming the delivery of notifications and for letting us know all changes to their data. SOLBI MURAL, SL is exonerated of any responsibility for this circumstance.

7. RETURNS, GUARANTEES AND CANCELLATIONS.

 If for any reason you are not satisfied with your order, you have a period of 7 days from the date of delivery of your order, to return it. (In accordance with Art.71 of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users). The expenses derived from the return of the product are the responsibility of the buyer (article 101.1 DLRg 1/2007). You simply have to return the product in perfect condition and in its original packaging, including warranties, labels and instructions for use. It is very important that you return the products that will be exchanged or refunded perfectly packaged. In case the products are damaged due to improper packaging, we do not accept the return. We will not accept the return of the following articles, in accordance with Law 23/2003, of July 10, on the guarantee of the sale of consumer goods (Official Gazette of July 11, 2003)

Returns

Any item that you wish to return must be authorized by SOLBI MURAL, SL and sent by a transport agency. We advise you to protect your items, as you will be responsible for damage caused in transit. If the return is made within the warranty period. The user must send the package to "SOLBI MURAL, SL - Polígono Industrial Oeste - Calle Uruguay, Parcela 8/26, Nave 7 - 30820 Alcantarilla - Murcia - Spain" clearly indicating the reason. Shipping costs paid by the customer.

In case of defective or incorrect deliveries, all shipping costs will be charged to SOLBI MURAL, SL during the first month after the sale date.

Guarantees (Law 23/2003, of July 10, of Guarantees in the Sale of Goods, Consumption and the General Law of Defense of Consumers and Users).

All of our products are guaranteed by the original manufacturer.

Attention: The warranty does not cover repairs for damage caused by a cause external to the product (eg, Accident, shock, etc.), improper use or installation (not in accordance with the manufacturer's instructions), a use that affects good conservation of the article, commercial or collective use and / or use of incompatible accessories or components.

 In case of disagreement with the handling of a claim during the warranty period or to detail certain product considerations, you can always contact our agents during business hours.

Cancellation of purchases the user can cancel the purchase if it has not been fully processed and has not left our warehouse. To guarantee cancellation, it is recommended that you send us an email to ventas@muralsrd.es

 If the order was shipped before your call, it will be considered a return.

8. COMMITMENT, ACCEPTANCE AND VALIDITY OF THE CONTRACT

 As established in the privacy policy of our website, the CLIENT is responsible for providing their data accurately and truthfully, as well as for updating them.

The CLIENT acknowledges having read and accepted the legal conditions of use and the privacy policy of the website.

The CLIENT acknowledges that he has understood all the information related to the products offered on our site, as well as all the conditions and stipulations contained in this electronic contract, for which he affirms that they are sufficient to exclude the error of consent from this contract, and therefore Therefore you accept them in their entirety and expressly.

The CLIENT is fully aware that the acceptance and execution of this contract will be carried out through the communication of their data and the pressure on the corresponding "click" button indicated on our site and that it will be confirmed with the payment of the product.

All notifications between the parties will be sent by email.

The CLIENT is responsible for confirming the receipt of notifications and informing SOLBI MURAL, SL, of any modification of their data, being exonerated from any liability derived from this circumstance. In case of modification, the CLIENT must immediately notify SOLBI MURAL, SL by email to the emails indicated in this contract.

9. RESPONSIBILITIES

Our liability in relation to a product purchased on our site is strictly limited to the purchase price of that product.

The client assumes all responsibility derived from the purchase of products through our site, being solely responsible for any direct or indirect effect that arises in the purchased product, which includes, without limitation and without limitation, all economic results , technical and / or legal adversities, as well as the disappointment of the expectations generated by our product, oblige (the user) to keep SOLBI MURAL, SL unharmed from any claim derived directly or indirectly from said acts

Due to the open nature of this site and the risk of errors in the storage and transmission of digital information, we do not guarantee the accuracy and security of the information transmitted or obtained through this site unless otherwise stated.

The provisions of this section will not affect your rights under the Law as a consumer, nor your rights to cancel the contract.

10. APPLICABLE REGULATIONS

This contract is of a commercial nature and will be governed and interpreted in accordance with Spanish law.

In the event of any type of discrepancy or difference between the parties regarding the interpretation or content or performance of the contract, which is not resolved by mutual agreement, the parties may choose to go, expressly waiving any other jurisdiction that may correspond to the courts of Murcia.

11. PERSONAL DATA

In accordance with Organic Law 15/1999 on the protection of personal data, we inform you that the personal data that you provide us to carry out the process of purchasing and shipping goods are confidential and will be added to a file "Management" of SOLBI MURAL, SL.

We also inform you that all your data is processed internally and that all the security measures regulated by Royal Decree 1720/2007 are applied, and are not published or communicated to third parties for commercial or promotional purposes.

At any time you can exercise your rights of access, rectification, cancellation and opposition of your data by sending us an email.

 Before accepting this agreement, please read our privacy policy.

12. OTHERS

If you have any other questions or queries not specified above, send us your request to the email addresses: ventas@muralsrd.es

We will always keep you informed.

 Attention: These general conditions of purchase were updated on 09/30/13. We can change it at any time, as it may vary the prices and products offered. Check the issue date each time you log in to our site and you can be sure that there have been no changes affecting you.

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